You trust us with your data and we take that seriously. Our business name is DropHop UK Limited ("we", "our", "us" or "DropHop UK") and we are committed to protecting the privacy of all users of our website drop-hop.co.uk, or mobile applications (together, these will be referred to as "Sites"). Please read the following privacy policy that explains how we use your data and protect your information. We are the "controller" of the information we process, unless otherwise stated.
1. Your Details
If you have any queries or requests about our privacy policy including how we handle your data, you can get in touch with us using the following details.
hopin@drop-hop.co.uk – Customer Services
legal@drop-hop.co.uk – Our data protection and compliance officer
2. How We Collect Your Information
We collect your personal information when you interact with us and/or use our services, for example when you make an order or register for an account. We also look at how visitors engage with our Sites to help us optimise customer experience.
We collect information:
1. when you create an account with us or you change your account settings;
2. when you place an order with us and during the order process (including for payment and order delivery);
3. when you give us your consent to contact you via email, phone, post, message, push notification, or via our chat function, to send you marketing campaigns, tell you about Deliveroo initiatives, or to invite you to participate in surveys about our services, or our partners’ services;
4. when you contact us directly via email, phone, post, or message
5. when you browse and use our Sites (before and after you create an account with us).
We also collect information from third party sites. If you link your Social Media or your third-party accounts to us, we will keep a record of your Social Media handle, and the other information that is made available to us according to your Social Media account settings.
3. Information We Collect
When you visit the Sites or order through the Sites we will ask you to provide information about yourself including your name, mobile number, email address, delivery address, order details, DOB for restricted items, and DropHop reward scheme details where applicable. In addition to your contact details we collect payment information such as credit or debit card information.
We also collect information about how you use our Sites and information about you from any messages you post to the Sites or when you contact us or provide us with feedback.
We also collect technical information about your use of our services through a mobile device, for example, carrier, location data and performance data such as mobile payment methods, interaction with other retail technology such as use of QR Codes. Unless you have elected to remain anonymous through your device and/or platform settings, this information may be collected and used by us automatically.
4. Use Of Your Information
We only use your data when there is a reason to do, for example to enable our delivery service by using your location information. We will not sell your data to third parties. All our usage is permitted under data protection law.
To improve functionality and personalisation we may use your data to provide a tailored user experience. This includes but is not limited to the following:
· Sending you offers reflecting your preference settings ( you can opt out at any time)
· Contacting you to leave reviews or share your user experience feedback with us
· Accessing order history so our customer service team can help with queries
· Using debit / credit card information given to take payment for your orders
· To prevent fraud / crime
If you leave reviews / feedback we may use this in promotional marketing material and in leaving reviews publicly you consent to this usage.
We may also use your information to comply with any legal obligation or regulatory requirement to which we are subject.
5. Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Site may become inaccessible or not function properly.
6. Marketing
Where you have given your consent or where we have a legitimate interest for doing so (and are permitted to do so by law) we will use your information to let you know about our other products and services, or Drop-Hop incentives that may be of interest to you. We may contact you to do so by email, post, phone, or push notification.
We use online advertising to keep you aware of what we’re up to and to help you see and find our products.
7. Retention Of Your Information
We will not retain your information for any longer than we think is necessary.
8. Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of compliance and confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
9. Your Rights
Subject to applicable law, you have a number of rights concerning the data we hold about you. Please contact our Data Protection Officer using the Contact Details set out above. This includes your right to correct or access your information and to ask for it to be erased (the ‘right to be forgotten’)
10. Changes To Our Privacy Policy
We may make changes to our privacy policy in accordance with law or to update you on our internal processing systems and how your data is being used. We may use your information to notify you by email if there are specific changes we feel you should be made aware of. For all other changes please check back regularly to this page. We will regularly review this policy and any changes will be clearly marked by the date of the privacy policy. This privacy policy is date 07.04.2021
11. Complaints
If you believe you have cause to make a complaint about how we process your information and feel we do not comply with data protection law, you can make a complaint to the Information Commissioner’s Office (ICO) using the following details:
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
DropHop UK Limited. 50 Endeavour Court, Channel Way, Ocean Village SO14 3GD.
